Order status

If an item is out of stock, and you add it to your basket, it will show as a Pre-Order. What this means is that we will ship it to you as soon as it comes in to our warehouse. For most products, the turn around time is usually around 1 week. For Diy guitar kits this time scale may be longer as many kits get back ordered as our allocation is always limited.

If an Item states In Stock this means your product should be delivered with in 2 working days

If an item states Delivered in 5 - 7 Days this means the item is either a) on its way to us or b) generally in stock with our supplier so avalible to us with in just a couple of days.

If an item states Out Of Stock this means the item is totally out of stock and we dont have a clue when stocks will be replenished.

If an item states Coming Soon this means the item may have been a) not yet released by the manufacture or b) We know the delivery of this item is coming to our warehouse shortly.

If your order includes items that are in stock and items that are out of stock, we will ship the items we have in stock immediately and ship the rest of your order FREE OF CHARGE as soon as it becomes available. What this means is that you will only pay for shipping once. 

Delivery Charges

Returns Policy 

Before returning any item please email us at sales@themusicking.co.uk including in your email:

• Invoice Reference number;
• Your name;
• Your address;
• The product to be returned; and,
• the reason for the return.

We will reply with a goods returns note. Returns will only be accepted with a valid goods returns note.

Please wrap the item in its original packaging and shipping box (we can not be responsible for any products damaged in transit to us if the goods are not packed in accordance to the way in which they were sent). Please affix the original or copy of your invoice and the goods returns note to the out side of the packaging.

Faulty items

In the event of your item(s) developing a fault we will arrange for our carrier to collect the item at our cost if the fault develops within 14 days of purchase. We will then offer a full refund or exchange. If your item(s) develop a fault after these 14 days we will arrange for our carrier to collect / ask you to send the item back for an exchange / repair. If goods are deemed to have physical damage, we reserve the right to send this back to the UK Distributor and ask for a detailed fault report.

Unwanted Items

If you have simply changed your mind about a product simply return it to us within 7 days, we always recommend that you use a carrier service where goods need a Proof of Delivery signature. If you'd prefer we can collect the item from a designated address of your choice. Any delivery charges will be deducted from the refund.

Return address

Please send your item to the following address:

The Music King

Unit 11

Mucklow Hill Trading Estate

Mucklow Hill

Halesowen

Birmingham

B62 8DF